Privacy Policy for Twilight Lingua
At Twilight Lingua, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We collect personal data that you voluntarily provide to us when you register on our site, express an interest in obtaining information about us or our products and services, when you participate in activities on the site, or otherwise when you contact us.
- Personal Identifiable Information: This includes your name, email address, phone number, and payment information (processed securely through third-party payment processors, we do not store full payment card details on our servers). For tutors, this may also include qualifications, experience, and background check information.
- Demographic Information: Such as your age, gender, and desired language learning goals.
- Educational Information: Details regarding your language proficiency, learning progress, and preferences for lesson plans.
- Communication Data: Records of your interactions with our customer support, tutors, and other users on our platform.
- Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data is collected to improve service functionality and user experience.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our web service to:
- Create and manage your account.
- Provide and deliver online language tutoring services, personalized lesson plans, and cultural immersion content.
- Process your transactions and send you related information, including purchase confirmations and invoices.
- Enable communication between students and tutors.
- Improve our site's operations, user experience, and service offerings.
- Send you emails or notifications regarding your account or services, and marketing communications about our services, special offers, and new features (with your consent where required).
- Monitor and analyze usage and trends to improve your experience with our site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may share your information with trusted third parties only when necessary and under strict confidentiality agreements.
- Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. This could include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Tutors: Students' learning preferences and goals will be shared with their assigned tutors to facilitate personalized lesson plans.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Data Protection Rights (GDPR and Other Laws)
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact information provided below.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless otherwise required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Twilight Lingua
59-27 69th Lane
New York, New York, 11378
USA